 |
| Frequently Asked Questions
& Support |
| |
| |
| How much does
it cost to subscribe? |
| Subscription
Options: |
| Individual
Member - Full Access to the Database |
£10
per quarter |
Single
Practitioner -
Full database access plus 1 research request per month. |
£10
per month |
| Group
Practitioner (max 8 partners) -
Full
database access plus 3 research requests per month. |
£25
per month |
| Corporate
and Educational Establishment Subscriptions Please
contact
us by email, to tell us what type of organisation
you are in and how many people are likely to share access
to the site. We will then arrange your subscription separately.
|
| Refund Policy: Refunds will
be given at our discretion - You may cancel your subscription
at any time. |
|
| What do I get
for my subscription? |
| You will receive full access to the Nutrition Matters
database of nutritional medicine. The database is being progressively
expanded.
Practitioner and Group Practitioner subscriptions will also
be provided with one and three research requests respectively
per month. |
| I've subscribed
- how do I log on? |
| The log on screen will appear the first time you request an
article by clicking on its title. Once you have logged on you
will be able to access further articles during your current
session without being required to log on again. |
| I am unable
to log on - what's wrong? |
| This is usually due to one of three reasons:
1. You are mis-typing your username or password - the username
and password are case-sensitive so remember where you used
capital letters!
2. Your web browser has cookies disabled - check the settings
in the browser's security setup (in Internet Explorer under
"Tools/Internet Options/Security").
3. You are using a firewall and your firewall is preventing
the setting of the required cookie on your system. You will
need to find out if the firewall settings can be adjusted
to allow cookies for a particular site - check your firewall
documentation for instructions. |
| What is a Cookie? |
| A cookie is a text file that is created on your hard drive.
The cookie that is set by the Nutrition Matters site is a
temporary file that notes you have logged in successfully
for the duration of your visit to the site - it is deleted
when you close down your web browser at the end of a session
- hence it is known as a "per-session" cookie. It does not
gather, store or pass on any of your personal details to Nutrition
Matters or anyone else. |
| To Unsubscribe: |
| Email: info@nutrition-matters.co.uk -
Please include your username in the email. |
| Alternatively,
you may also cancel you subscription yourself if you have
your Worldpay details by logging on here https://select.worldpay.com/wcc/admin |
Any queries regarding subscription levels, or administration
please contact:
info@nutrition-matters.co.uk |
| Still Need Help? |
Any other technical support queries please contact Phil Stokes
at:
phil@just-systems.co.uk
Tel: 01684 585320 (mon-fri 9:30am - 6pm) |
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